With over 25 years of aviation experience at British Airways, Karen has held a variety of senior management roles including in commercial, finance, operational planning, and cabin crew leadership.

British Airways is currently in the middle of a £7bn transformation program which includes modernizing their Commercial and IT estate.  In her current role, Karen is responsible for leading her team through their own transformation with a move to a new revenue management system, further price optimization, and investment in modern airline retailing solutions. 

Karen is also a current member of the ATPCO Board of Directors.

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