With 29 years of experience at ATPCO, Lana has deep expertise in customer service, Rules, Fares, APIs, and large-scale technology rewrites. She began her career in customer service and brings a strong customer-focused perspective to her work, partnering closely with engineering teams and stakeholders to support platform modernization, prioritize product enhancements, and ensure reliable system performance. Lana is known for her clear communication style and her ability to balance technical transformation efforts with operational stability and customer needs.