Nicole has 23 years of ATPCO knowledge and experience, including 16 years of training customers in courses at Washington, Singapore, London, and other locations around the world. She has also participated in on-site consulting for airlines and developed many customized courses for individual airlines. Nicole is a subject matter expert in ATPCO Fares, Rules, Fare by Rule, Optional Services, Carrier-Imposed Fees, Branded Fares, RBDs, and Baggage. In recent months she has helped to develop online overview sessions for the Routehappy suite of tools, as well as online refresher courses on various ATPCO products.