Rob Haun knows that great AI tools mean nothing if they don't fit the way people actually work. After nearly two decades in airline commercial operations, including leading Operations Research and Technology within Revenue Management at Southwest Airlines, he knows exactly how airline teams work. Now, as Head of Delivery at Telos, he's channeling that experience into delivering intelligence that sticks: embedded into real workflows, trusted by the people using it, and built to last well beyond the pilot. Great demos are easy. Sustained impact is not. He's spent his career inside the problem - and at Telos, he finally gets to fix it.