With 25 years’ experience in the travel industry, gained in various business, customer support, and management roles ranging mainly within the LCC market, Melanie couldn't ask for a better airline to be her first legacy carrier, Virgin Atlantic, where she started 6 weeks before the COVID lockdown. During the past 2.5 years, Melanie has been analyzing performance and business processes during these exceptional times and helping the business to define what's important and to become leaner and more streamlined, in turn permitting a stronger focus on the customer and product offering.